Touring Club Suisse : improving business performance by focusing upon end-user experience

With 1.6 million members, the Touring Club of Switzerland is the leading organization in...

One2Team : continuously improving the service delivered to users

ONE2TEAM, a French software vendor, offers collaborative SaaS (software as a service)...

HAS: load testing the telework environment

The Haute Autorité de Santé (HAS) – or French national health authority – was set up in...

Air France : Optimizing the quality of IT service to improve user satisfaction

Air France, founded in 1933, and KLM, which dates back to 1919, are two member companies of...

La Poste monitoring application services to keep pace with La Poste’s modernization

La Poste is a company whose capital has been 100% public since 1 March 2010. La Poste’s...