ip-label contributes to ITIL processes
ip-label provides indispensable tools for implementing QoS policy, particularly in the context of ITIL (Information Technology Infrastructure Library) methodology. Our solutions meet ITIL goals and guarantee the benefits associated with ITIL by: objectively defining the quality of IT service with respect to measurable indicators.
As well as permanent and impartial control of applications relative to service levels, our solutions give a determining contribution in the ITIL process. In fact, our solutions not only supply a complete vision of an application’s performance, but also improve a business-centre’s productivity all while reducing IT costs.
Our approach to managing application performance goes above simply controlling the availability & response times. It measures the level of service as experienced by the end users while taking into account geographical, functional & business centre dimensions.
ITIL White Paper
Written by Yphise, an independant analysis and consulting company, this white paper highlights the processes in which response time, availability measurements and more globally performance from a user’s perspective are the demands expressed by ITIL. Moreover, this white paper describes Newtest’s contribution to ITIL covering ITIL requirements in the area of Performance Monitoring.
These requirements concern the following ITIL processes:
- Service Level Management
- Availability Management
- Incident Management
- Problem Management
- Service Center