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Governance of information systems |
QoS method and monitoring of communicationsRequirements Whether you’re seeking to address malfunctions associated with web transactions, the unsatisfactory quality of your call centres or your slow-running e-mail system, ip-label.newtest assists you in all stages of QoS management. Our specialists define the methodological support that will enable you to collect the right quality indicators specific to your business applications and your entire IP information system. Together we define the criteria to apply in accordance with your requirements in order to produce summary indicators for the CIO to read. Our quality consultant provides you with methodological support. - study of existing systems and methods
- interview of people involved in the quality chain
- analysis of user feedback
- comparison between the services defined and customer transactions
- verification and consistency checking
Throughout the course of a project, we regularly hold debriefings to review the services provided, answer your questions, gather information and present the methodology implemented. At the outcome we supply a comprehensive report which includes a description of the methodology used, the critical systems to which it applies and areas for improvement. We help you manage your project in order to jointly define the most pertinent metrics for measuring the quality of a fixed telephone service over IP, for instance, or a multiple-site IP business application. | ROI studiesRequirements
Has an ROI study been made of the benefits of monitoring the QoS of your systems?
A quality consultant will assist you in your quality process to measure the return on investment (ROI) of your IP information systems. Together we define, for instance, the ROI of the online services that are deemed critical. We can thereby “value” unavailability and the impact it has on the organization and its results. In addition, we define various types of SLA in order to optimize and safeguard your IP investments.
- study of the services delivered
- evaluation of the support infrastructure
- study of current loads and usage
- ROI modelling
- impact of unavailabilities
Throughout the course of a project, we regularly hold debriefings to review the services provided, answer your questions, gather information and present the methodology implemented. At the outcome we supply a comprehensive report with an oral presentation of results, and submit the full report. We help you manage your project in order to jointly define the most pertinent metrics for quantifying the return on investment of your most critical applications. | Advising and assistance in formulating specifications Requirements In this highly competitive context, your information management provider and/or host must act as a true partner and be able to make a contractual commitment to you regarding levels of quality. Are you sure your specifications describe all the important criteria that will enable you to place your trust in this service provider? Are the contractual indicators mentioned or proposed in your contract aligned with your aims? A quality consultant will help you draft your specifications when it comes time to select a provider (host, integrator or other): - definition of the service expected
- definition of SLAs (Service Level Agreements)
- definition of quality indicators with respect to needs and targets
- assistance in formulating the specifications
- study of the service to be hosted and its constraints
- interview with internal and/or external players
- SLA proposal for the service
- definition of SLAs in the "hosting” specifications
Throughout the course of a project, we regularly hold debriefings to review the services provided, answer your questions, gather information and present the methodology implemented. At the outcome we supply a comprehensive report which includes the SLAs and the expected methods of verification. We help you manage your project in order to jointly define the level of quality expected when selecting an external service provider. | Improving the quality of web services Requirements
Because your web applications have become a vital asset, you wish to set up a quality monitoring policy based on a tried-and-true methodology to accurately reflect the end-user’s level of satisfaction. A quality consultant helps you to define the methodological basis for collecting the right quality of service (QoS) indicators specific to your web service. Together we define the criteria to apply and the most suitable method for collecting these indicators, which you can use to identify areas for improvement. We present these results in a summary table which reflects the end-to-end quality perceived by the end user. We assist you in managing your project in order to define with you the most pertinent metrics for improving web quality.
- study of existing systems and methods
- interview of people involved in the quality chain
- analysis of user feedback
- comparison between the services defined and customer transactions
- verification and consistency checking
Throughout the course of a project, we regularly hold debriefings to review the services provided, answer your questions, gather information and present the methodology implemented. At the outcome we supply a comprehensive report which includes a description of the methodology used, the critical systems to which it applies and areas for improvement. In our report we recommend a strategic approach that is designed to improve your QoS. The method for implementing this approach is clearly identified and described with precision. |
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