ip-label.newtest - Data | End User Monitoring & QoE Solutions

Data

your business applications

You want to integrate end-user oriented indicators into service level agreements:

to guarantee the level of availability and performance of application services necessary for business

to restore malfunctioning or deteriorated application service with all possible speed

to prevent incidents from recurring and to diagnose their cause

the assist the helpdesk and controllers in managing and resolving incidents

ip-label.newtest solutions enable you to monitor end-to-end response times, performance and availability of any type of application service. Its product lines are designed for IT and operations managers, as well as for marketing managers.

ip-label.newtest solutions assist in successful implementation of the following ITIL processes:

Service Level Management

Availability Management

Incident Management

Problem Management

Service Desk

your online applications

Today, 3 sales in 4 fail because of a poorly performing site: what can be done to optimize online sales?

Can people access my website in France, Europe, and around the world?

Are shareholders complaining that they can’t download the annual report on the day quarterly results are published?

What if my purchasing department can’t connect to its orders application for 4 whole hours?

ip-label.newtest offers availability and performance monitoring solutions for:

your internet services: your website, mail services (SMTP/POP3/IMAP), streaming, file transfer (FTP, TCP, etc.), and more

your business applications in a single professional site or multiple site: Citrix, Lotus Notes, a variety of business applications (SAP, purchasing, HR, logistics, etc.) as well as the quality of your network.

ip-label.newtest gives you all the benefits of a service that offers true value added:

a genuine end-user context

an unbiased and independent view of the quality of your digital services

adaptation or implementation of SLAs with your service providers

regular monitoring and internal reporting to highlight the malfunctions in your IS

improvement of your company’s brand image

a competitive edge and an optimum customer loyalty development policy

Whatever the configuration of your application, your organization, and your deployment constraints, ip-label.newtest has the solution that best matches your application monitoring needs. If you wish to administer and operate your own metrology network, license mode would be our first choice for you. If, on the other hand, you do not want to manage a metrology network or do not have the internal resources to do so, we offer the flexibility of our SaaS (ASP) solution.

The SaaS Datametrie solution

ip-label.newtest offers its Datametrie suite in ASP mode. It is designed to audit the performance of applications which convey data (web, critical applications...)

ip-label.newtest’s customers benefit from an extensive metrological network with over 100 measurement points throughout the world recording some 70 million measurements daily, 24/7, in real time. Because of the many agreements signed with international and local operators, ip-label.newtest is able to entirely fulfill its role as an independent third party for retrieving the right performance indicators in "push" mode or on request.

The customer support team will assist you during the reporting phase: between an application, its database and the network in question, any diagnostic of an anomaly can be problematic without an impartial arbitrator who has overarching visibility into the system. In extremely diverse IP contexts, ip-label.newtest plays a central part by measuring at all levels what is ultimately the real performance of your applications.

The Newtest license solution

Build your own metrology network. Each Newtest Robot regularly simulates business transactions from representative points in your company. Newtest gives you round-the-clock insight into the availability, response times and performance of your critical applications from each measurement point, enabling quick and easy identification of malfunctions, immediate notification of incidents, and resolution of problems before they affect users. The impact of application deteriorations on users is assessed with regard to the geographical and business organization of your company.

Robots propagate data to an internal database. The NMC (Newtest Management Console) interface gives you control over the administration of the solution, and provides displays of measurement results.