Glossary

Quality of Service (QoS)

Quality of Experience (QoE)

ISP (Internet Service Protocol)

IPTV (Internet Protocol Television)

MOS (Mean Opinion Score)

MOS PESQ (Mean Opinion Score / Perceptual Evaluation of Speech Quality)

ToIP (Telephone over Iinternet Protocol)

VoD (Video on Demand)

VoIP (Voice over Internet Protocol)

WAP (Wireless Application Protocol)

SLA (Service Level Agreement)

SLM (Service Level Management)

Load Testing / Stress Testing

Web Monitoring

Monitoring IT Applications

Monitoring Critical Applications

End-to-End Monitoring

End-User Experience Monitoring

Website Performance

End-User Experience

Triple-play monitoring

ITIL

IT application performance