| SLA (Service Level Agreement) |
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SLA stands for Service Level Agreement, which means the service level and response time which must be delivered to an end user. SLA’s are negotiated between IT departments and business units.
ip-label.newtest’s solutions allow Service Level Agreements (SLA) to be established and followed by establishing performance levels for digital services. Such knowledge will allow you to evaluate and understand current performance levels in order to establish service level objectives. This is the first step towards defining a service level agreement in which two main performance indicators are required: availability and response time. |
