| SLA (Service Level Agreement) |
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SLA stands for Service Level Agreement, which means the service level and response time which must be delivered to an end user. SLA’s are negotiated between IT departments and business units.
According to Forrester Consulting, 40% of technical quality reports (SLA measurements) do not provide all of the information managers would like to see. With ip-label tools, IT managers can track performance in real time and produce reports on Service Level Agreements complete with all the data they require.
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