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 ip-label.newtest assists large companies with any quality-related issues they may encounter with digital services and content for use by their colleagues, customers, suppliers, partners or investors.
Whether defining a comprehensive quality policy centered on telecom or IT infrastructures, implementing tools designed for understanding and testing the perceived quality of certain applications, or facilitating the choice of new technologies and their rollout companywide, the areas of ip-label.newtest's involvement and expertise are many. They pertain to telecoms and IT departments, quality departments and e-business departments, as well as to general management. ip-label.newtest solutions contribute to the success of implementing the following five ITIL processes: - service level management
- availability management
- incident management
- problem management
- service desk
ip-label.newtest’s range of services cannot fail to address your needs: if you are leaning towards outsourcing metrology and delegating management of the measurement service, we propose first and foremost our SaaS solution; if, on the contrary, you wish to be fully autonomous and build your own measurement system, we suggest our license mode solution. Understand and objectively assess the perceived quality of critical applicationsIf you are developing critical business and e-business applications, then you need to simultaneously innovate and optimize costs for e-procurement, human resources management, CRM, e-commerce, ERP, online banking or other functional areas, while ensuring a high level of performance and availability that is identical for all users.
In this context, ip-label.newtest teams can validate the load capacity of applications upon acceptance and upon each major upgrade if you so desire, thereby ensuring that access will not be impaired during peak traffic periods/times. By undertaking audits or by implementing continuous monitoring, we check that response times are the same for all users, whether they are located at the company's headquarters, at branch offices, points of sale or even in overseas subsidiaries.
Do you plan to roll out IP telephony in your company and invest in convergence of fixed/internet/mobile telephony? For these strategic projects, you must be especially careful to ensure that quality is commensurate with promises of increased responsiveness and simplified management for colleagues. ip-label.newtest solutions enable you to check, even before IP telephony services are actually rolled out to users, that the local and wide area networks are suitable for conveying voice without disturbing applications that are already supported by these infrastructures. They can also exhaustively test all telephony and application usages, both within the company and outside it, from a fixed IP telephone, a dual-mode telephone (GSM/Wi-Fi), a PDA or other devices. | Set up reporting on the quality of your critical applications ip-label.newtest has developed an “executive report” service offer which allows you to define a quality dashboard specific to your business and your applications. This dashboard can be populated with metrics straight from ip-label.newtest measurement tools, but also with metrics internal to the company (measurements of satisfaction levels, number of incident tickets, etc.). Executive reports allow you to keep track of business and to communicate internally as well (with the general manager, business departments, etc.) with very visual graphics elaborated on factual data. | Tailored support: diagnostics and expertise continuous monitoring of strategic applications and diagnostic support for operations teams and others … support of engineering managers and projects in the pilot phase, etc. study of the operational impact of IS performance… advising on setting up CIO dashboards… establishment of a quality baseline shared by business departments and IT… ip-label.newtest experts, whether in the Diag Center or in consulting, provide corporate accounts with comprehensive support in user-perceived digital quality. | Customer ReferencesIndustry & Services: Air France, Renault, Nestlé, Sodexho, Pechiney, Air Liquide, Honda, Lexmark, Total, Lafarge, Vinci, Thomson, Sanofi-Synthelabo, EDF, and others... Banking, Finance, Assurance: Crédit Lyonnais, AGF, Crédit Agricole, Caisse d’Epargne, Exane, Natexis, Cetelem, Direct Assurance, La Poste and Finaref, etc. In partnership with 01Net in France, Computable in the Netherlands, Datanews in Belgium, PC Actual in Spain, Chip Online in Germany and CEO-CIO in China, ip-label.newtest produces a weekly benchmark of the performance and availability of digital services in the following sectors:
e-commerce websites, CAC 40, e-administration, portals, online banking, e-media, health, triple play and hosts.
Access the benchmarks |
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