Optimizing the quality of IT service to improve user satisfaction

The General Direction of Information Systems (Direction Générale des Systèmes d’Information - DGSI) plays a key part at the heart of the organization. With IT staff of more than 1,600 spread out across four main locations, this department’s mission is to develop, administer and maintain the 1000 applications currently in use in addition to managing a fleet of over 61,000 workstations located at 800 connected sites.

Air France turned to Newtest for Active Monitoring, a proactive solution for monitoring user quality of experience from end to end..

Discover the reasons behind Air France’s choice as well as the context and benefits of using the Newtest solution

Download it now.