Study: how e-retail performs in the Netherlands

ip-label.newtest,leading provider of end-user experience monitoring solutions (QoE) has produced a new study. It shows that major variations in performance have been observed from one site to the next, whatever the business sector. Furthermore, none of the 32 sites analyzed has succeeded in marshalling all of the technical criteria needed to ensure its visitors optimum conditions for accessing and using its services.

Although none was catastrophic, the rate of successful access to the sites was often insufficient, the pages too slow to load, and with sometimes very considerable variations in performance.

It is vital that the companies which feature in our study become aware that their websites, even if their performance cannot be considered inacceptable, nevertheless have service deficiencies. For 2, 3 or 4 online shoppers in 1000 to be unable to visit the store means having to definitively abandon a not inconsiderable part of annual revenues.

Click here to download the full study