Consulting; a QoE expert

 

These days, CIOs are striving to find ways to:

  • improve the capacity of their infrastructure to optimize performance and turn their information system into a genuine competitive advantage;
  • obtain an independent conclusion report showing the various levels of malfunctions and the associated financial loss;
  • demonstrate to internal decision-makers the favorable result of IT investments;
  • make a new technology available to all colleagues and improve the quality perceived by users.

 

Our teams

ip-label.newtest consultants are all experienced professionals with several years of expertise. They are trained in telecommunications and networks or IT. Before they coming to ip-label.newtest, they worked as consultants, project directors and technical or operations project managers. Their diverse profiles allow the Consulting department to meet all requirements related to quality of information systems, and therefore to respond effectively to unique situations.


These consultants are experts in analyzing the performance of information systems operating on IP networks (internet, intranet and extranet). Backed by a unique international observation network, they provide you with accurate analysis of the current status of your QoS and identify ways to improve on this performance in order to achieve maximum return on investment.

 

Whether they involve business applications, call centres or even the introduction of a VoIP or Video on Demand solutions, these issues require impartial and independent advising on quality aspects: quality of service remains the key factor in the success of your business.

Governance of information systems

ip-label.newtest works with operations and information system departments to align information systems with operations issues. With our experience as an independent measurement institute, we have developed a “convergent” offer for monitoring your applications in real time. This involves reporting and anticipating weak points in your information system and governing the efficiency of your IP applications. ip-label.newtest puts the overall view of the performance of key IP applications to work towards your strategic objectives. This tailored and on-demand reporting is available in ASP mode. It is managed by our senior consultants, who build your information system governance model to suit your requirements.
(Find out more about the Governance of Information Systems)

CIO dashboards

Corporate deployment of information systems, websites and computer software are a major issue with respect to a company's competitiveness. The success of a company now depends on an efficiently performing information system. The CIO’s role is complex and demands technical abilities as well as skillful internal communication. He/she must be able to:

  • manage a very technical and increasingly complex reality
  • communicate with general management and business managers about non-technical indicators and quality of service commitments

ip-label.newtest has developed an executive report service offer which makes it possible to set up a dashboard specific to your business. The dashboard can be populated by metrics directly from ip-label.newtest measurement tools, as well as by your company’s internal metrics (measurements of satisfaction levels, number of incident tickets, etc.)

Quality management: technical support

Benefit from our expertise as a trusted third party for audits, studies and analyses of networks and traffic, technical support and even load testing. ip-label.newtest Consulting assists companies at all stages of implementation and operation of their metrology system.
(Find out more about our technical studies and load testing)

Analyses and benchmarks

Sharing best practices: whether the aim is to establish a working baseline or to draft a positioning study for a precise technology, the experience of ip-label.newtest consultants is precious. Audits, studies, analyses or training: ip-label.newtest Consulting assists companies in determining how they rate in terms of competitiveness as well as technologically, in line with their business situation.
(Find out more about our QoS analyses)