For corporate accounts
ip-label assists large companies with any quality-related issues they may encounter with digital services and content for use by their colleagues, customers, suppliers, partners or investors.
Whether defining a comprehensive quality policy centered on telecom or IT infrastructures, implementing tools designed for understanding and testing the perceived quality of certain applications, or facilitating the choice of new technologies and their rollout companywide, the areas of ip-label’s involvement and expertise are many. They pertain to telecoms and IT departments, quality departments and e-business departments, as well as to general management.
Understand and objectively assess the perceived quality of critical applications
If you are developing critical business and e-business applications, then you need to simultaneously innovate and optimize costs for e-procurement, human resources management, CRM, e-commerce, ERP, online banking or other functional areas, while ensuring a high level of performance and availability that is identical for all users.
In this context, ip-label teams can validate the load capacity of applications upon acceptance and upon each major upgrade if you so desire, thereby ensuring that access will not be impaired during peak traffic periods/times.
Tailored support: diagnostics and expertise
ip-label experts, whether in the Diag Center or in consulting, provide corporate accounts with comprehensive support in user-perceived digital quality:
- Continuous monitoring of strategic applications and diagnostic support for operations teams and others …
- Support of engineering managers and projects in the pilot phase, etc.
- advising on setting up CIO dashboards…
- establishment of a quality baseline shared by business departments and IT…
Set up reporting on the quality of your critical applications
ip-label has developed an “executive report” service offer which allows you to define a quality dashboard specific to your business and your applications. This dashboard can be populated with metrics straight from ip-label measurement tools, but also with metrics internal to the company (measurements of satisfaction levels, number of incident tickets, etc.).
Executive reports allow you to keep track of business and to communicate internally as well (with the general manager, business departments, etc.) with very visual graphics elaborated on factual data.
Industry & Services: Air France, Renault, Nestlé, Sodexo, Air Liquide, Total, Lafarge, Vinci, Sanofi, EDF, and others…
Banking, Finance, Assurance: Allianz, Crédit Agricole, BPCE, Barclays, CNP, Natexis, Direct Assurance, La Poste, etc.