Users and customers expect and deserve fast, smooth service from your applications. Make sure they are getting the best service by being attentive to how your apps are performing for them. This is the purpose of end-user monitoring or end-user experience monitoring: to provide visibility into the end user’s experience of your applications.
End-User Experience Monitoring (EUEM)
Your enterprise relies on high-performing applications, and the people who use them are just as important. How your apps perform for end users matters to your business. If your business-critical applications stop running smoothly, your business will suffer. How do you know if your applications are performing as they should? Are your users, customers and partners satisfied and productive?
End-user monitoring provides full insights into application performance and, more importantly, into the end-user experience (EUE) of application performance. It does so using a dual approach to the user side: synthetic transaction monitoring around the clock to catch performance problems proactively, even before they propagate to end users, and real-user monitoring to keep abreast of how things are running on real devices and configurations.
End-user experience metrics
The conventional approach to application monitoring (production) and validation (pre-production) is to measure the technical parameters of each component. Yet this cannot guarantee that the application is delivering a smooth experience to the end user.
ip-label’s EUEM tools measure end-user interactions and application performance, correlating these measurements with technical data to show you what is happening on the user side. Synthetic monitoring and real-user monitoring tools are combined to supply end-user experience metrics which show the whole picture. Downstream, these EUE metrics give the help desk targeted, detailed information for dealing with complaints and poor performance. Upstream, they provide UX designers with valuable insights, so that user experience is a driver in the app’s agile lifecycle.
Improving user experience with EUEM
ip-label offers you the user’s viewpoint through a range of end-user monitoring solutions which check the availability and reliability of critical customer journeys step by step, letting you see the application’s performance as it is perceived by the user. Help desks can rely on this information to prioritize and address issues, thereby improving end-user experience.
For customer-facing apps, the advantages of improving user experience are obvious. More generally, the better the experience, the better the user’s productivity and satisfaction… and the better the business.
Our end-user experience monitoring solutions
Since 2001, ip-label has been assisting enterprises with their application performance needs using a range of solutions for monitoring EUE. We provide end-user experience monitoring tools so that businesses can:
- Rely on a trustworthy third party, an unbiased, independent specialist to measure the availability of your critical applications.
- Build service level agreements (SLAs) with internal and external providers.
- Increase the audience for online services and conversion rates for e-commerce sites.
- Improve the user’s experience, the cornerstone in customer relationships.
- Align IT and business to further the overall performance of the enterprise.
Our end-user monitoring solution stands out in the APM market because of its all-inclusive approach to application environments: web, business, voice, video applications on the internet or intranet, and mobile (2G, 3G, 4G, etc). All of our end-to-end monitoring tools examine the entire delivery chain, including networks, systems, services and devices right up to the end user:
- Newtest: to measure user experience on all of your critical applications.
- Datametrie GX: to measure the quality of experience of 100% of your users.
- Datapm: for visibility right down into the code of your applications in production.
- Datalimit: to test your applications’ sensitivity to load.
- Dataviz: to combine your quality of experience indicators with your business metrics.