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Monitoring business applicationsMonitoring of your critical business applications

How your business performs is wholly related to how your business applications perform.

An unavailable application and poor access performance can demolish productivity and frustrate your staff, partners, and customers. Monitoring your critical business applications can reduce the risk of unavailability of your critical applications and ensure your users’ satisfaction.

Monitoring Business applications

Users at the heart of your business

ip-label offers a range of tools and services for monitoring your business applications from the end user’s point of view.

Our solutions help you to anticipate performance deteriorations and detect and prioritize service interruptions that affect users before your coworkers need to call the IT help desk. Our solutions also provide operation consoles displays in the form of ‘image walls’ which specifically match the needs of monitoring teams.

Air France business case

Monitoring critical business applications

Monitor each and every one of your business applications

Monitor all of your business applications regardless of how users access them (PC, workstation, as well as mobile devices such as Smartphones, tablets, etc.).

  • your internal applications in a corporate environment at one site or across multiple locations: ERP (SAP, Oracle, Peoplesoft), HR, Purchasing, Business Process Management, Consolidation and Business Intelligence (SAS, Business Objects, Oracle Hyperion), e-mail (Lotus Notes, Outlook),
  • partner applications that are used within your company, whether SaaS or by remote access (Citrix, Terminal Server).

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Monitor business applicationsSet up and keep track of your SLAs

Integrate user-centric indicators into your service level agreements (SLAs) to:

  • guarantee availability and performance levels for the application services business lines need,
  • restore as speedily as possible any application service that has become defective or degraded,
  • prevent incidents from recurring and diagnose their cause,
  • assist the helpdesk and operators in managing and resolving incidents.

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Improve your ITIL approach with ip-label

Measurement of response times, application availability, and more broadly, end-user performance are major ITIL requirements. Our solutions contribute to successful implementation of the following ITIL processes: :

  • Service Level Agreement / Availability
  • Availability Management
  • Incident Management
  • Problem Management
  • Service Center

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