Monitoring business applications

Monitoring business applications

How your applications perform reflects on your business

An unavailable application and poor access performance can demolish productivity and frustrate your staff, partners, and customers. Monitoring critical business applications can reduce the risk of application unavailability, poor response times and ensure your users’ satisfaction.

Monitoring Business applications

Monitoring business apps and user experience

ip-label offers a range of tools and services for monitoring your business applications to gain insights into end-user experience (EUE).

Our solutions let you anticipate degraded application performance and detect and prioritize service disruption underway, and prioritize remedial actions before dissatisfied users need to call the helpdesk. Operation console graphical displays are also available to address the specific needs of production room staff and monitoring teams.

Air France business case

Monitoring critical business applications

Monitor each and every one of your business applications

Monitor all of your business applications regardless of how users access them (PC, workstation, as well as mobile devices such as Smartphones, tablets, etc.).

  • your internal applications in a corporate environment at one site or across multiple locations: ERP (SAP, Oracle, Peoplesoft), HR, Purchasing, Business Process Management, Consolidation and Business Intelligence (SAS, Business Objects, Oracle Hyperion), e-mail (Lotus Notes, Outlook),
  • partner applications that are used within your company, whether SaaS or by remote access (Citrix, Terminal Server).

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Monitor business applications

Set up and keep track of your SLAs

Integrate user-centric metrics into your service level agreements (SLAs) to:

  • guarantee availability and performance levels for the application services business lines need,
  • restore as speedily as possible any application service that has become defective or degraded,
  • prevent incidents from recurring and diagnose their cause,
  • assist the helpdesk and operators in managing and resolving incidents.

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ITIL APM

Improve your ITIL practices with ip-label

Measurement of response times, application availability, and more broadly, end-user performance are major ITIL requirements. Our solutions contribute to successful implementation of the following ITIL processes: :

  • Service Level Agreement / Availability
  • Availability Management
  • Incident Management
  • Problem Management
  • Service Center

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