The Customer Success Team

November 14 2015 By Posted in Expertise

Customer satisfaction has always been a top priority at ip-label. Last summer we reshuffled our teams to create a new organization: the Customer Success Team. Customers benefit from personalized follow-up in line with their business environment.

 

The Customer Success Team: “We Care. You win.”

The  Customer Success Team is the privileged point of contact with our customers, offering them daily guidance and assistance. Consisting of a sales account leader and a team of technical engineers, Customer Success is driven by ip-label’s dedication. The aim is simple: to continue to provide the very best services and maintain a relationship of trust with our customers.

The Customer Success Team has plenty of advantages to offer. Customer care is streamlined so that core contacts provide personal service.

« Our aim is to track our customers’ satisfaction more closely. Our teams have in-depth knowledge of business environments. Personal follow-up saves considerable time! Setting up the Customer Success Team goes hand in hand with our desire for continuous improvement of our services » explains Jean-Michel Blandy, Customer Success Team Manager.

« For us it’s also a way of being more efficient and proactive in managing accounts and processing tickets. We work together with our customers to better grasp their needs and provide solutions», Romain, Customer Success Team Engineer .

 

Tried-and-true organization

The Customer Success Team has proven its worth, as the figures show! In 2015, the average score given by our customers about:

  • the time it takes to process tickets is 4.49 out of 5 (up from 4.46 out of 5 in 2014).
  • the quality of ticket processing is 4.67 out of 5 (up from 4.6 in 2014).

To take part and let us know what you think about the Customer Success Team, please fill in the satisfaction questionnaire which is available in our ticketing tool.

 

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