White paper: Voice Monitoring
How can you ensure a quality user experience on your voice applications?
“The reception is really bad, could you repeat?”, “The echo is driving me crazy”, “It’s garbled - I didn’t hear what you said” are typical examples of what people encounter during phone calls or video conferences.
Whenever problems occur on its voice applications, the company’s productivity suffers and its image takes a beating.
What kinds of monitoring solutions can help? Which ones should you choose?
Find out what the voice APM experts have to say in this white paper.